Refund Policy

Last Updated: May 14, 2024

At The Art Mate, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely happy with your purchase, we are here to help. Please read our refund policy below:

1. Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

To initiate a return, please contact us at bislaankit89@gmail.com or call us at 9971984600 with your order details. Our team will provide you with instructions on how to proceed with your return.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider’s policies.

Refund Process

  • Approved refunds will be processed within 7-10 business days after we receive the returned item.
  • You will receive an email notification once your refund has been processed.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at bislaankit89@gmail.com or 9971984600. We will arrange for a replacement or a full refund, including any shipping costs.

4. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom commissioned paintings
  • Gift cards
  • Items purchased on sale or clearance

5. Return Shipping Costs

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).

6. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check your bank account again and contact your credit card company. 

Thank you for shopping at The Art Mate. We value your satisfaction and appreciate your business!